Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Writing
Writing things for co-workers or customers.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Reading Comprehension
Reading work-related information.
Social Perceptiveness
Understanding people's reactions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Coordination
Changing what is done based on other people's actions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Service Orientation
Looking for ways to help people.
Active Learning
Figuring out how to use new ideas or things.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Instructing
Teaching people how to do something.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Persuasion
Talking people into changing their minds or their behavior.
Negotiation
Bringing people together to solve differences.
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